FAQs

FAQsShipping
How will I receive my tickets?

There are 2 ways in which you can recieve your tickets, and you can select which option you would like at time of booking.

1. You can select to Print your tickets at home -  A confirmation email will be sent to you after booking, where in the last line of the email will be a link where you can view and Print your tickets. OR you can open your email of the tickets on a Smart phone or tablet and have your tickets scanned at the concert directly from you device.

2. You can select to have the tickets sent to you via express post. There is an additional fee of $5.50 (ontop of the standard $6.60 processing fee) for this service. This is next business day delivery of your tickets if purchased before 4pm for most areas. Rural and more romote areas may take longer as per Australia Post.

If you have any question about any of these options, you can contact our office on (03)9739 6300  during business hours Monday to Friday 10am to 4pm EST. ( During concert days our phones will open from 9am)

If your concert falls on a weekend or public holiday and you need to contact the office, Please head to the concert 20 minutes prior to commencment of your show and a staff member will be able to assist you on the day.

** Please note, if you have purchased tickets but do not have them for whatever reason, you WILL NOT be turned away from the concert.

How will I receive my merchandise I purchased through the online store?

You can nominate to either receive it by standard post with Australia post - this can take from 7-10 days from the time the order was placed.

If you have nonimated express post the order will be dispatched the next working day and be sent via express post by Australia Post. Australia Post's express post delivery times will apply.