FAQs

FAQsCOVID-19 Information
Kids Promotions New Business Hours

Due to the COVID-19 pandemic, Kids Promotions has unfortunately had to reduce our working hours during the week. However, we are still open and easily accessible! 

Our new hours are from 10AM - 2PM Monday - Friday AEST. We are contactable via phone on (03) 9739 6300 and email at admin@kidspromotions.com.au. You can also reach us through the chat box on the Kids Promotions website as well as shooting us a message via our Instagram and/or Facebook pages @kidspromotions and Kids Promotions - Live. 

We are busy working behind the scenes, to monitor and assess overall impact and are working with many of our venue operators to see how best to reschedule each concert for your enjoyment. We truly appreciate your understanding at this time as we navigate these new current circumstances and endeavour to keep our customers as updated as we can as the days go on. 

Which dates have been rescheduled for the Play School Live in Concert tour?

At the moment, all Victorian tour dates have been rescheduled from their original dates, to later in the year. You can head to our What's On page to see all the updated dates for each show as well as see them listed below:

SUNDAY 12 JULY - RINGWOOD
George Wood Theatre

SATURDAY 25 JULY - GEELONG
Geelong West Town Hall

SUNDAY 26 JULY - CAULFIELD
Glen Eira Town Hall

MONDAY 27 JULY - BENDIGO
Strathdale Community Centre

TUESDAY 28 JULY - ECHUCA/MOAMA
TBC

WEDNESDAY 29 JULY - COBRAM
Sporties Barooga

THURSDAY 30 JULY - WODONGA
Wodonga Senior Secondary College

SATURDAY 1 AUGUST - SHEPPARTON
Goulburn Valley Grammar School

SUNDAY 2 AUGUST - CRANBOURNE EAST
Casey Grammar School

FRIDAY 21 AUGUST - BACCHUS MARSH
Bacchus Marsh Public Hall

SATURDAY 22 AUGUST - ESSENDON
Ukrainian House

SUNDAY 23 AUGUST - BALLARAT REGION
Federation University Mt Helen

FRIDAY 28 AUGUST - SOUTH MORANG
Plenty Ranges Arts & Convention Centre

SATURDAY 29 AUGUST - BOX HILL
Box Hill Town Hall

SUNDAY 30 AUGUST - SALE
Sale Memorial Hall

MONDAY 31 AUGUST - BAIRNSDALE
Riveria Christian Centre

SATURDAY 5 SEPTEMBER - WARRAGUL
Marist - Sion College

SUNDAY 6 SEPTEMBER - WILLIAMSTOWN
Williamstown Town Hall

*Please note that shows that have been rescheduled, may be rescheduled AGAIN if the Australian Government releases new information relating to the COVID-19 lockdown restrictions.*

If any other dates need to be rescheduled in other states, we will endeavour to update this list as soon as we can. All customers that have already bought tickets to shows that end up being rescheduled, will receive updated tickets with the new dates on them and if you are unable to attend the new date, a refund will be given.

If you have any questions about whether or not your show has been postponed, do not hesitate to call our office on (03) 9739 6300 in between the hours of 10am - 2 pm Monday to Friday and we will assist you with any queries you may have.  

Am I still able to purchase tickets?

Yes! Tickets are still available for purchase to any of the Play School Live in Concert shows listed on our website. Please note that some shows may still be postponed or cancelled in the future and we aim to keep all of our customers updated to any news we receive about the COVID-19 pandemic as it develops. 

You can purchase your tickets online through the Kids Promotions website or you can call us on (03) 9739 6300 in between 10am and 2pm Monday - Friday AEST. Head to our What's On page for the full list of dates. 

My concert has been postponed, what now?

If your concert has been postponed, we will always email you with all the information you need regarding your new show date. You do not need to contact us.

If you have updated your email address since you have purchased the tickets, don't worry! Even if you don't receive this information, your tickets will remain valid. Just phone (03) 9739 6300 to update your information with us and we can resend your tickets to your new email address! 

We will let you know the rescheduled dates as soon as we can. All tickets purchased for the original date will be honoured for the rescheduled dates. Also check out the question 'Which dates have been rescheduled for the Play School Live in Concert tour?' at the top of this page for the most up to date list of rescheduled dates. 

If you are unable to attend the new dates when they are announced or the show cannot be rescheduled, you will receive a full refund. Further information on this process will be communicated when a new date is decided.

My concert has been postponed and I can't attend the new date. What should I do now?

If you are unable to attend the new date and do not wish to give the tickets away or swap to a different venue, you will receive a full refund. Simply let us know you cannot attend by replying via email to boxoffice@kidspromotions.com.au or you can give us a call on (03) 9739 6300.

We will endeavour to process your refund within 24-48 hours and really appreciate your patience at this time. 

My event has been cancelled. What do I do now?

If your event has been cancelled, we will always email you with all the information you need. You do not need to contact us.

All Tickets purchased will be refunded in full to the card you used to make the transaction.

We appreciate your understanding at this time. keep an eye on our social media pages, Kids Promotions - Live on Facebook and @kidspromotions on Instagram

I can't find my show date on your website and I haven't received any information?

If your original show date cannot be seen on the website it may mean we have had to unfortunately cancel that date/s of the tour. If you have not received any information about this, you can contact us on (03) 9739 6300 between 10am and 2pm Monday - Friday; or email us on admin@kidspromotions.com.au and we will endeavour to answer any questions you have. 

Please note if your date has been cancelled you will receive a full refund for your ticket purchase.