FAQs

FAQsPurchasing Guidelines
What payment methods do you accept?

CREDIT CARD: For online bookings we accept Visa and Mastercard

DIRECT CREDIT: If you do not have a credit card, call our office we can take your order and provide you with our bank details for a direct credit. We hold the booking for upto 5 business days so the booking is guaranteed waiting until payment is received. This is mainly an option for groups of large sizes. 

While at a concert, EFTPOS facilities are available for merchandise purchases. Cash is also accepted. 

We do not accept cheques. 

How do I receive my tickets and when should I expect them?

There are 3 options in which you can recieve your tickets after purchase. You can select which option you would prefer at the time of booking.

Option 1: Print your tickets at home - A confirmation email will be sent to you upon the completion of your purchase. In the email, will be a link where you can view and print your tickets, normally labelled with a 'click here' option. If you do not have access to a printer, you can open up your tickets on the day of the concert via this method and event staff are able to scan the tickets off of your mobile device. 

Option 2: E-Tickets - Much like the print your tickets at home option, a confirmation email will be sent to you upon the completion of your purchase. There will be a link for you to access your tickets, which will pull up a barcode for your overall booking, as well as individual barcodes for each ticket in your order. Show these barcodes on your mobile device on the day of the concert and you will be scanned in easily!

Option 3: Mail -  All orders that require mailing out are sent to you via express post. There is an additional fee of $7.00 (ontop of the standard $6.60 processing fee) for this service. This is next business day delivery of your tickets (if purchased before 4pm) for most areas. Rural and remote areas may take longer as per Australia Post. You will receive a tracking number with your confirmation email so you may track your tickets as they come to you. 

Please note: If you have a hotmail, live, yahoo or gmail email address, the confirmation email may go into your junk mail or spam folder!

If you have any question about these options, you can contact our office on (03) 9739 6300 during buisness hours Monday - Friday. 

I've lost or not received my tickets or email confirmation what do I do?
Please see the 'I can't find my tickets?' question in the General section of FAQ's or click here.
 
Alternatively, you can call our office on (03) 9739 6300 during business hours Monday to Friday or email admin@kidspromotions.com.au and we will endeavour to resend you your tickets within 24 hours. Please note if you have a hotmail email account, sometimes our emails end up in the Junk or Spam folder, so please check there as well!
 
If you have opted to have your tickets sent to you via Australia Post and have not received them after 3 business days, please contact us on (03) 9739 6300 so we may track their whereabouts for you.
 
** Please note, if you have successfully purchased tickets but do not have them on the day for whatever reason, you WILL NOT be turned away from the concert. 
 
When I made my booking it asked for the amount of infants attending but I have not received a ticket for them?

We do not issue tickets for infants! We ask for the number of infants attending strictly for capacity and OHS purposes.

Infants under 12months of age on the day of the concerts are free and do not require a ticket.

Do you offer pensioner/concession discounts?

Pensioner/concession discounts are offered DEPENDING ON THE SHOW.

If you would like to know whether your desired show offers pensioner or concession discounts, head to the What's On tab on our website and select the show from the list. Once there, all the ticket types as well as prices should be displayed. If you have any questions or are having trouble finding the information you need, give us a call on (03) 9739 6300 during business hours Monday - Friday.

Do you accept the Companion Card?

Yes we do accept the Companion Card - Please contact our office and a staff member will help to complete your order. Call us on (03) 9739 6300 Monday to Friday. 

Please have your companion card number ready as the staff member will note it down on your order. You will also need to have your card present with you on the day of the concert.

Companion Card bookings CAN NOT be made online.

Please note: Carer Cards ARE NOT accepted.

I've already booked tickets and I need an extra ticket what do I do?

Quite often shows sell out and an additional ticket can NOT always be purchased. If tickets are still available, you can purchase online or by calling our office. Additional processing fees will apply, despite possibly having another order. 

If you have booked an allocated seated venue please call our office during business hours so we can assist. But please be aware, it can be unlikely that we can accomodate you with extra seats where you are already seated if they have already been allocated to someone else. You may need to be moved back a few rows to accomodate any additional tickets.

We do recommend that you confirm ALL of your numbers prior to making your booking to avoid dissapointment and/or additional fees.

Can I buy tickets or extra tickets at the door on the day of the concert?

Tickets are unfortunately not available on the door on the day of the concert. However, if tickets are still available to the show you are attending, you have right up until the shows starting time to purchase a ticket both via our website and calling our office on (03) 9739 6300. 

Please note: you will only be able to call the office to purchase tickets on a weekday! Any purchases for tickets on a weekend must be done via the website.

Can I come into your office to purchase my tickets?

Unfortunately, we are not open to the public and are strictly a call centre. Any ticket orders must be done over the phone or online via our website. 

Who has to purchase a ticket?

Generally, everyone needs a ticket for the shows we provide, including adults and children. However, infants do not require a ticket, if they are under 12 months at the time of the concert. 

How do I buy tickets through Kids Promotions?

If Kids Promotions are selling the tickets you can choose to book over the phone or online.

Click WHATS ON and select the show you wish to see.

For more information including selling info, address details and other important information.

What if Kids Promotions are not selling the tickets. How do I purchase them?

When we advertise a show we will list all the tour dates in our WHATS ON page. Select the show you would like to book for and in the BOOKINGS page it will list all the dates & places the show will be on. Select the venue you would like to go to and all the booking information will be provided.

Some venues sell the tickets exclusively, so check the information pertaining to each venue as different booking fees will apply, especially for online bookings.

What does Kids Promotions $6.60 processing fee cover?

Kids Promotions has a non avoidable $6.60 processing fee that is charged per booking made, not per ticket for both phone & online ticket bookings. This fee is a necessary charge that covers administration and bank charges.

I have received an error message while trying to purchase tickets


If you receive any error message on screen during the check out process which states there was an error while trying to process your order please contact Kids Promotions. We can put your ticket order through over the phone for you and you are able to use your credit card to complete the purchase. Call us on (03) 9739 6300 during business hours and we would be happy to assist you.