FAQs

FAQsPurchasing Guidelines
What payment methods do you accept?

We accept VISA and Mastercard for tickets purchased.

EFTpos facilities are available for purchse of merchandise at the concerts only.

If you would like to make a payment by money order please call our office.

We dont accept cheques.

How do I receive my tickets and when should I expect them?

There are 2 options in which you can recieve your tickets. You need to select which option you would like at the time of booking.

  • Option 1: E-Tickets / Print your tickets at home - A confirmation email will be sent to you by 4.00 pm on the next business day  Please note for allocated seating venues, confirmation emails also will be sent by 4pm on the next buisiness day. In the last line of the email will be a link where you can view and print your tickets. If you open this on your Smart phone or tablet we can scan the ticket barcodes directly from your device at the concerts.
  • Option 2: Mail - The tickets are sent to you via express post. There is an additional fee of $6.10 (ontop of the standard $6.60 processing fee) for this service. This is next business day delivery of your tickets (if purchased before 4pm) for most areas. Rural and remote areas may take longer as per Australia Post.

Please note: If you have a hotmail, live, yahoo or g-mail e-mail address, the confirmation e-mail may go into your junk mail.

If you have any question about these options, you can contact our office on (03)9739 6300 during buisness hours Monday to Friday 10am to 4pm EST. 

What do I do if I don't have a credit card?

If you do not have a credit card, payment can be made by Money order. Booking must be made over the phone where additonal informatiol will be given to you so payment can be made.

Please note money orders must be received within 7 working days (mon-fri) from time of booking. If it has not been received and no contact from the customer to our office has been made, your oder will atomatically be cancelled. At this time, if you are still wanting tickets, you will need to make a new order and select from the sessions available.

Your original order will not be honoured if that session has sold out.

I've lost or not received my tickets or email confirmation what do I do?
  • As a member you can log in and resend your confirmation of your booking / tickets. Click here if you can't remember how to log in as a member. https://www.kidspromotions.com.au/faqs/membership
  • You can ring our office on (03) 9739 6300 during business hours Monday to Friday 10am to 4pm EST. ( During concert days our phones will open from 9am)
  • You can also email info@kidspromotions.com.au at any time and your email confirmation will be resent to you within 24 hours.
  • If you have a hotmail email account please check your junk mail- our emails can sometimes go to into your junk mail.
  • If you selected to have the tickets mailed to you and have not recieved them please contact our office during business hours Monday to Friday 10am to 4pm EST. We will track the tickets via Australia Post. 
  • The day before the concert you will be sent a confirmation/reminder email which will contain a link to your tickets.
  • Our Facebook page will also be monitored on concert days for any messages or posts regarding tickets. https://www.facebook.com/KidsPromotions
  • If your concert falls on a weekend or public holiday and you need to contact the office, Please head to the concert 20 minutes prior to commencment of your show and a staff member will be able to assist you on the day.
  • ** Please note, if you have purchased tickets but do not have them for whatever reason, you WILL NOT be turned away from the concert.
When I made my booking it asked for the amount of infants attending but I have not received a ticket for them?

We do not issue tickets for infants - infants under 12months of age on the day of the concerts are free and do not require a ticket.

We only need to know how many infants are coming into the show for capacity purposes.

Do you offer pensioner discounts?

We don't offer pensioner discounts. 

Do you accept the Companion Card?

Yes we do accept the Companion Card - Please contact our office and a staff member will complete your order.

Please have your card ready as the staff member will take down the number for your order. You will also need to have your card present with you on the day of the concert.

Companion Card booking CAN NOT be made online.

Please note: Careres Cards ARE NOT exceptd.

I've already booked tickets and I need an extra ticket what do I do?

Quite often shows sell out and additional ticket can not always be purchased. If tickets are still available, you can purchase online or by calling our office. Additional processing fees will apply.

If you have booked an allocated seated venue please call our office during business hours so we can assist. But please be aware, it is cery unlikely that we can accomodate you with extra seats if they have already been allocated. You may need to be moved back a few rows to accomodate any additional tickets.

We do recommend that you confirm ALL of your numbers prior to making your booking to avoid dissapointment and/or additional fees.

Can I buy tickets or extra tickets at the door on the day of the concert?

No. Tickets are NOT available at the door.

Please pre purchase your tickets online or through our office. If the session is not sold out, tickets will be available right up until the concert starting time.

Can I come into your office to purchase my tickets?

We are a call centre and are not open to the public, orders need to be placed either over the phone or online.

Who has to purchase a ticket?

Everyone needs a ticket including adults and children.  Infants under 12mths at the time of the concert are free and do not require a ticket.

How do I buy tickets through Kids Promotions?

If Kids Promotions are selling the tickets you can book over the phone or online.

Click WHATS ON and select the show you wish to see. For more information including selling info, address details and other important information.

What if Kids Promotions are not selling the tickets. How do I purchase them?

When we advertise a show we will list all the tour dates in our WHATS ON page. Select the show you would like to book for and in the BOOKINGS page it will list all the dates & places the show will be on. Select the venue you would like to go to and all the booking information will be provided.

Some venues sell the tickets exclusively, so check the information pertaining to each venue as different booking fees will apply, especially for online bookings.

What does Kids Promotions $6.60 processing fee cover?

Kids Promotions has a $6.60 processing fee that is charged per booking not per ticket for both phone & online bookings. This fee covers administration and bank charges.

What is an infant ticket?

An infant allocation is to be used for babies that will be under 12months of age at the time of the concert.

You will not receive a ticket for an infant purchase , this is purley for us to know how many patrons in total are in the room for capacity purposes

I have received an error message while trying to purchase tickets


If you receive an error message on screen during the check out process which states there was an error while trying to process your order please contact Kids Promotions. This is usually a communicaiton drop out with the bank. These transactions usually don't go through.

If the office is closed & its out of office hours please contact your bank to see if the transaction has gone thorugh if not reprocess your order. Or you can call our office during business hours and we can also check for you.