FAQs

FAQsMembership
Im a member and I'm logging into the site for the first time what is my password?

Click LOGIN or MEMBERS from the menu bar it will then ask you to enter your email address that you receive the enews letters from us and then enter your password as your postcode
 

I'm a member and my details have changed. How can i update my information?

Log into our site and you can update your details online. If you have forgotten your password, simply click on the link 'Forgot Password' and you will be able to reset your password.

You can also update your details by calling out office during office hours on (03)97396300

Im a member and my old password is not working when I log into the site.

When we transferred all our members to the new website we had to change all passwords to a default system as your previous passwords where protected. Your new password will be your postcode where you live.  Once you are logged in with your postcode as the password you can go into the MEMBERS area into EDIT DETAILS and you can click to change your password. 

How do I cancel my membership?

If you would like to cancel your membership please contact us to do this ether call us on 1300 788 028 or click here to email us.

You can also cancel by clicking on an email from Kids Promotions and clicking the 'Unsubscribe' Button.