FAQs

FAQsGeneral
I can't find my tickets

RECOVER YOUR TICKETS

1. Click Here to enter your email address and your last ticket order we will be emailed to you straight away..

2. Log into your account. Click Here to log in and enter your username and password. Here you can view your order history. Reprint your tickets or tax invoice.

3. Two days before the concert you will be sent a confirmation/reminder email which will contain a link to your tickets.

4. You can phone our office on (03) 9739 6300 or email Admin@kidspromotions.com.au at any time during business hours and your email can be resent to you.

5. If you selected to have the tickets mailed to you and have not recieved them please contact our office. We will track the tickets via Australia Post

6. If you have lost your tickets and the concert falls on a weekend and you need to contact the office and the office is closed please head to the concert 20 minutes prior to commencement of your show and a staff member will be able to assist you on the day.

** Please note: If you have successfully purchased tickets but do not have them for whatever reason, you WILL NOT be turned away from the concert. 

Why aren't the Play School Concerts coming to my town?

We try our best to come to as many places as we can but sometimes we have limitations and restrictions such as how many dates we can do, venues not being available, large travel times between places and the sizes of the town.

We have to do around 100 days a year so not all towns can be included each year. A number of large regional centres are on a rotation of every 2-3 years.

Tours are planned up to 6 months in advance so once a tour is on sale no extra dates/towns can be added.

How can I find out when the shows are coming to a town close to me?

Become a member of Kids Promotions and an email will be sent to you advising you of tour dates & how you can book tickets. Our members are the first to know about the shows before the general advertising starts.

When will the Play School Concerts be coming to my state?

Click here and view the Play School Event Info we list the tour scheudle and their on sale dates for the following year.

Can I get a refund or exchange policy?

Generally there is no right to a refund or exchange except as required by law, and/or as provided in the Industry Ticketing Code of Practice.

Can I swap or give my tickets to someone else?

If you have given your tickets to family or friends or anyone else you will need to call up and provide us with the new persons contact details. Name, Phone, Address and Email details. This is so we have an accurate record of knowing who is in the venue. 

Gift Vouchers!

1. If purchasing a Gift Voucher, it is preferred that you gift the voucher in the person's name that you are buying the voucher for and have you the purchaser's email address details and then you can forward the gift voucher email onto them. 

2. How long are Gift Vouchers valid for? Gift vouchers are valid for 24 months from the date of purchase.

3. If I dont use all the Voucher for my purchase will the balance be able to spent at another time?  Yes it will if its used within the 12 months of the time of orginal purchase of the voucher

4. Can I use the Voucher to purchase Tickets and merchandise together? Yes you can.. The total value of the order will be deducted from the Voucher and you can then also pay with your credit card if there is anything else owing. It can also be used to pay for the processing fee and shipping fees.

Compaints!

1. We aim to provide a high level of service when dealing with our call centre or concert staff if you feel you have been treated unfairly please email your complaint to THE MANAGER at admin@kidspromotions.com.au so we can try and resolve your complaint.