FAQs

FAQsGeneral
I can't find my tickets, what do I do?

RECOVER YOUR TICKETS IN MANY WAYS!

1. Click Here or head to the Lost Tickets tab at the top of our Home Page. Enter the email address you used to make the purchase and your most recent ticket order will be emailed to you straight away!

2. Log into your account! Click Here to log in and enter your email address and password. From here, you can view your order history, reprint your tickets or tax invoices and update your personal information. If you are not a member, please call (03) 9739 6300 or email admin@kidspromotions.com.au and we can email you your tickets. 

3. Can't find your tickets at the last minute? We will always send you a reminder email 3 days prior to your concert date that will have your tickets attached. So you can print them at home or show them on your phone on the day.

4. You can phone our office on (03) 9739 6300 or email admin@kidspromotions.com.au at any time during business hours and your email can be resent to you.

5. If you selected to have your tickets mailed to you and have not recieved them, please contact our office at your earliest convenience. We are able to track the tickets via Australia Post. 

6. If you have lost your tickets and the concert falls on a weekend when the office is closed, do not stress! Head to the concert 30 minutes prior to commencement of your show and a Kids Promotions staff member will be able to assist you on the day.

** Please note: If you have successfully purchased tickets but do not have them for whatever reason on the day, you WILL NOT be turned away from the concert. 

Why aren't the Play School Concerts coming to my town?

We try our best to come to as many places as we can but sometimes we have limitations and restrictions such as how many dates we can do, venues not being available, large travel times between places and the sizes of the town.

We only get to do around 100 days a year so unfortunately not all towns can be included each year. A number of large regional centres are on a rotation of every 2-3 years.

Tours are planned up to 6 months in advance so once a tour is on sale no extra dates/towns can be added.

How can I find out when the shows are coming to a town close to me?

If you become a Kids Promotions member, an email will be sent to you advising you of tour dates & how you can book tickets as soon as they are announced. Our members are always the first to know about the shows before the general advertising starts! Click here to register and become a member today! 

Alternatively, keep an eye on our Social Media pages, @kidspromotions on Instagram and Kids Promotions - Live on Facebook, where we announce shows and post any updates to upcoming tours. 

When will the Play School Concerts be coming to my state?

Head to our What's On page or Click here to view the Play School tour schedule as it is released. You can choose your state from the drop down box or click on your state on the map for information regarding when Play School will be coming to your state and when tickets will be going on sale. 

Can I get a refund or exchange policy?

Generally there is no right to a refund or exchange except as required by law, and/or as provided in the Industry Ticketing Code of Practice. 

  • Change of mind or a change in your ability to attend the event will not be refunded.
Can I swap or give my tickets to someone else?

You are allowed to swap tickets or give your tickets to someone else. However, if you choose to do this, we ask that you call our office on (03) 9739 6300 and provide us with the new persons contact details; including their name, mobile number and email address. This is so we have an accurate record of knowing who is in the venue on the day. 

Do you offer Gift Vouchers?

Yes we do! Here are some things you should know:

1. If purchasing a Gift Voucher, it is preferred that you order the voucher using the person's name that will be the vouchers recipient. If you want to send it to them directly you can, otherwise you may enter in your own email address and forward the voucher on to who you please. 

2. There is no minimum or maximum for a Gift Voucher, you decide the value of the voucher! Please note that if you choose to have the gift voucher posted out to you or the recipient, a postage fee will be applied at checkout. 

3. Gift vouchers are valid for 24 months from the date of purchase and can be used on both tickets and/or merchandise. 

4. If you make a purchase with the gift voucher and have a remaining balance, you will of course be able to make additional purchases on the same voucher. However, the 24 month expiry will still apply in this instance and will not be extended.

5. Gift Vouchers can be used to purchase both tickets AND merchandise via the Kids Promotions website, including any shipping and/or processing fees your order may incur. If there is any remaining owing on an order, credit cards will be able to be used to finifh off the payment owed. 

If you would like to purchase a Gift Voucher, head to the Store tab on our website or click here.

Have any complaints?

At Kids Promotions, we aim to provide the highest level of service when dealing with customers both via our call centre and with concert staff on tour. If you feel you have been treated unfairly, please email your complaint to admin@kidspromotions.com.au so we can try and resolve it.