FAQs

FAQsGeneral
I can't find my tickets

RECOVER YOUR TICKETS 
 

1. Click Here to enter your email address and your last ticket order we will be emailed to you straight away.. 

2. Log into your account. Click Here to log in and enter your username and password. Here you can view your order history. Reprint your tickets or tax invoice.

3. Two days before the concert you will be sent a confirmation/reminder email which will contain a link to your tickets.

4. You can phone our office on (03) 9739 6300 or email admin@kidspromotions.com.au at any time during business hours and your email can be resent to you.

5. If you selected to have the tickets mailed to you and have not recieved them please contact our office. We will track the tickets via Australia Post

6. If you have lost your tickets and the concert falls on a weekend and you need to contact the office and the office is closed please head to the concert 20 minutes prior to commencement of your show and a staff member will be able to assist you on the day.

** Please note: If you have successfully purchased tickets but do not have them for whatever reason, you WILL NOT be turned away from the concert.

How can I find out when the shows are coming to a town close to me?

Become a member of Kids Promotions and an email will be sent to you advising you of tour dates & how you can book tickets. Our members are the first to know about the shows before the general advertising starts.

When will the Play School Concerts be coming to my state?

Click here and view the Play School Event Info we list the tour scheudle and their on sale dates for the following year.

Can I get a refund or exchange policy?

Generally there is no right to a refund or exchange except as required by law, and/or as provided in the Industry Ticketing Code of Practice.