FAQs

FAQsGeneral
I can't find my tickets

You can log onto our website https://www.kidspromotions.com.au/ using your email address and your default password which is your postcode.
There you can see your order history and print your tickets off.
Log in is via the top right hand corner of the site.

Once in the Order History
Click the first pink little box next to the order "Print tickets" is displayed when you hover over it.”
A PDF will open in another browser window then you can print or save to your computer.
Here you can also view or print your receipt.

You can email us at Admin@kidspromotions.com.au to request your order to be resent
Chat with us when we are online or we will recieve an offline message if we are closed.
Call us on 03 9739 6300 from mobiles or 1300 788 028 from landline calls.
Our business hours are 10.00 am to 4.00 pm Mon to Fri.

*Sometimes our emails can end up in the junk mail folder so also check there.

Why can't I call the 1300 number with my mobile or public phone?

Our 1300 number is only set up for landline callers please call our office on 03 9739 6300 Monday to Friday 10.00 am - 4.00 pm AEST. Normal mobile call charges will apply.

What will I be charged if I call the 1300 number from a landline?

You will only be charged a standard call charge. It's not a timed call.

Why isn't our town included in the tour or can the show come to our town?

We try our best to come to as many places as we can but sometimes we have limitations and restrictions such as how many dates we can do, venues not being available, large travel times between places and the sizes of the town. 

We have to do around 100 days a year so not all towns can be included each year. Alot of large regional centres are on a rotation of every 2-3 years.

Tours are planned up to 6 months in advance so once a tour is on sale no extra dates/towns can be added.

How can I find out when the shows are coming to a town close to me?

Become a member of Kids Promotions and an email will be sent to you advising you of tour dates & how you can book tickets. Our members are the first to know about the shows before the general avdertising starts.

When will the Play School Concerts be coming to my state?

https://www.kidspromotions.com.au/whats-on