FAQs

FAQsGeneral
I can't find my tickets

You can log onto our website using your email address and your default password which is your postcode.
There you can see your order history and print your tickets off.
Log in is via the top right hand corner of the site.

Once in the Order History
Click the first pink little box next to the order ‘Print tickets” is displayed when you hover of it.”
A PDF will open in another browser window then you can print or save to your computer.
Here you can also view or print your receipt off.

You can email us at admin@kidspromotions.com.au to request your order to be resent
Chat with us when we are online or we will recieve an offline message if we are closed.
Call us on 03 9739 6300 from mobiles or 1300 788 028 from landline calls.
Our business hours are 10am to 4pm Mon to Fri.

*sometimes are emails can end up in the junk folder so also check there.

Why can't I call the 1300 number with my mobile or public phone?

Our 1300 number is only set up for landline callers please call our office on 03 9739 6300 Monday to Friday 10am- 4pm AEST. Normal mobile call charges will apply.

What will i be charged if I call the 1300 number from a landline?

You will only be charged a standard call charge. Its not a timed call.

Why isn't our town included in the tour or can the show come to our town?

We try our best to come to as many places as we can but sometimes we have limitations and restrictions such as  how many dates we can do, venues not being available, large travel times between places and the sizes of the town. 

Tours are planned upto 6 months in advance so once a tour is on sale no extra dates/towns can be added.

How can I find out when the shows are coming to a town close to me?

Join as a member of Kids Promotions and an email will be send to you advising you of tour dates & how can you book tickets. Our members are the first to know about the shows we do before the general avdertising starts.

When will the Play School Concerts be coming to my state?

2017 Play School Concerts tour schedule.

March - Victoria

May/June - Queensland

June/July - ACT, Some regional NSW, 

August - South Australia

September - Western Australia

September/October -Sydney , Newcastle, Wollongong

November - Tasmania
 

We have to do around 100 days a year so not all towns can be included each year alot of large regional centres are on a rotation of every 2-3 years.