30 minutes prior should be enough time, we open the doors 15-20 minutes prior to show time.
Please always allow extra time for parking.
The TICKET ENQUIRY AREA or box office is usualy located in the foyer of the venue or outside the auditorium doors. It will be open 20 minutes prior to show time.
When we have a general admission set up at the concert the room is normally set up as follows:
This set up, we find, creates an interactive environment for the children to stand up and participate during the show whilst still being able to see and enjoy the show. There are gaps in the chairs to provide access points in and out of the large floor area. We always provide enough chairs for customers who prefer to sit. If you find all the chairs are taken ask one of the Kids Promotions staff members and they will get one for you.
Customers can bring a cushion or small rug to sit on in the open floor area.
Unfortunatley prams or pushers can't be brought into the auditorium due to our occupational health and safety policy.
Capsules can be taken into general admission concerts but not allocated seated venues.
We have a designated pram parking area available in the foyer of the auditorium.
Unfortuntely due to copy right laws video taping or recording is not permitted in the auditorium whilst the show is on. This also applies to recording children in the auditorium whist the show is on.
Still photography is allowed at most shows please ask the staff at the concert or listen out for an annoucement prior to the show commencing.
Most of our shows wil have merchandise for sale at the concert. It will either be sold in the foyer of the venue or in the auditorium itself.
If you would like to know before you arrive on the day please contact our office during business hours.
It depends on the day of the concert. It's something we can't say yes or no to before the day of the show. It's best to ask one of the Kids Promotions staff on the day.
The Management or the venue will determine if customers can take photos at the concerts. In many cases you will be allowed to bring in personal cameras or camera phones and take photos for PERSONAL use.
In some cases their may be times where you may not be able to use cameras. You should check with the staff on the day of the concert to determine if they can be used. An annoucement is made prior to the show commencing regarding permission to use cameras..
If your concert falls on a weekend and you need to contact the office, Please head to the concert 20 minutes prior to commencement of your show and a staff member will be able to assist you on the day
** Please note, if you have purchased tickets but do not have them for whatever reason, you WILL NOT be turned away from the concert.