FAQs

FAQsAt The Concert
How early should I arrive at the venue if I already have my tickets?

30 minutes prior should be enough time, we open the doors 15-20 minutes prior to show time.

Please always allow extra time for parking.

Where is the TICKET ENQUIRY AREA / BOX Office at the concert?

The TICKET ENQUIRY AREA  or box office is usualy located in the foyer of the venue or outside the auditorium doors. It will be open 20 minutes prior to show time.

Can you please explain how the room is set up for general admission concerts?

When we have a general admission set up at the concert the room is normally set up as follows:

  • The auditorium will generally be a flat floor room.
  • We will have a large vacant floor area in front of the stage so the children and parents can sit together.
  • We set chairs up in a U Shape formation around the outside of the room around the vacant floor area.

This set up, we find, creates an interactive environment for the children to stand up and participate during the show whilst still being able to see and enjoy the show. There are gaps in the chairs to provide access points in and out of the large floor area. We always provide enough chairs for customers who prefer to sit. If you find all the chairs are taken ask one of the Kids Promotions staff members and they will get one for you.

Customers can bring a cushion or small rug to sit on in the open floor area.

Can I bring in my pram or pusher into the concert?

Unfortunatley prams or pushers can't be brought into the auditorium due to our occupational health and safety policy.

Capsules can be taken into general admission concerts but not allocated seated venues.

We have a designated pram parking area available in the foyer of the auditorium.

Can I video the show or my child whist the concert is on?

Unfortuntely due to copy right laws video taping or recording is not permitted in the auditorium whilst the show is on. This also applies to recording children in the auditorium whist the show is on.

Still photography is allowed at most shows please ask the staff at the concert or listen out for an annoucement prior to the show commencing.

Is there merchandise for sale at the concert?

Most of our shows wil have merchandise for sale at the concert. It will either be sold in the foyer of the venue or in the auditorium itself.

If you would like to know before you arrive on the day please contact our office during business hours.

Will the cast come out after the show to say hello?

It depends on the day of the concert. It's something we can't say yes or no to before the day of the show. It's best to ask one of the Kids Promotions staff on the day.

Can we take photos at the concerts?

The Management or the venue will determine if customers can take photos at the concerts. In many cases you will be allowed to bring in personal cameras or camera phones and take photos for PERSONAL use.

In some cases their may be times where you may not be able to use cameras. You should check with the staff on the day of the concert to determine if they can be used. An annoucement is made prior to the show commencing regarding permission to use cameras..

I have lost my tickets
  • Two days before the concert you will be sent a confirmation/reminder email which will contain a link to your tickets.
  • You can also ring our office on (03) 9739 6300 or email info@kidspromotions.com.au at any time during business hours and your email can be resent to you.
  • If you selected to have the tickets mailed to you and have not recieved them please contact our office. We will track the tickets via Australia Post

If your concert falls on a weekend and you need to contact the office, Please head to the concert 20 minutes prior to commencement of your show and a staff member will be able to assist you on the day

** Please note, if you have successfully purchased tickets but do not have them for whatever reason, you WILL NOT be turned away from the concert.