Kids Promotions

What payment methods do you accept?

We accept VISA and Mastercard for tickets purchased.

EFTpos facilities are available for purchse of merchandise at the concerts only.

If you would like to make a payment by money order please call our office.

We dont accept cheques.

How do I receive my tickets and when should I expect them?

Tickets will be sent out in the post within 7-10 working days from the time of your purchase.

Where there is insufficient time to post tickets (5 working days or less from concert date) your tickets will be available for you to collect at the venue ON THE DAY OF THE CONCERT.

Simply present your order confirmation email at the Ticket enquiry area in exchange for your tickets.

My tickets haven't arrived in the post, what do I do?

• If you are a member, you can login to the site and reprint your order. Present your confirmation letter at the TICKET ENQUIRY AREA on the day of the concert to exchange for tickets on the day.
• If you are not a member you can reprint your emailed order confirmation that was sent via email. Present your confirmation letter at the TICKET ENQUIRY AREA on the day of the concert to exchange for tickets on the day.
• If you do not have access to a printer please call our office during business hours. If it's on the day of the concert and the call centre is closed arrive 20 minutes prior to your show time and go to the TICKET ENQUIRY AREA. Our staff have a listing of all completed orders.

TICKET ENQUIRY AREAS are usually located in the foyer of the venue or just outside the auditorium door.

** Please note, if you have purchased tickets but do not have them for whatever reason, you WILL NOT be turned away from the concert.

I've lost my tickets what do I do?

• If you are a member, you can login to the site and reprint your order. Present your confirmation letter at the TICKET ENQUIRY AREA on the day of the concert to exchange for tickets on the day.
• If you are not a member you can reprint your emailed order confirmation that was sent via email. Present your confirmation letter at the TICKET ENQUIRY AREA on the day of the concert to exchange for tickets on the day..
• If you do not have access to a computer please call our office during business hours. If it's on the day of the concert and the call centre is closed arrive 20 minutes prior to your show time and go to the TICKET ENQUIRY AREA. Our staff have a listing of all completed orders.
  
  TICKET ENQUIRY AREAS are usually located in the foyer of the venue or just outside the auditorium door.
   
• ** Please note, if you have purchased tickets but do not have them for whatever reason, you WILL NOT be turned away from the concert.

What do I do if I don't have a credit card?

Please call our our office during business hours and a staff member will take your booking and organize an alternative payment method.

When I made my booking it asked for the amount of infants attending but I have not received a ticket for them?

 We dont issue tickets for infants - infants under 12mths are free at the time of the concert and do not require a ticket.

We only need to know how many infants are coming into the show for capacity purposes.

Do you offer pensioner discounts?

We don't offer pensioner discounts. 

Do you accept the Companion Card?

Yes we do accept the Companion Card - Please contact our office and a staff member will complete your order.

Companion Card booking CAN NOT be made online.

I've already booked tickets and I need an extra ticket what do I do?

Quite often shows sell out and additional ticket can not always be purchased. If tickets are still available, you can purchase online or by calling our office. Additional processing fees will apply.

If you have booked an allocated seated venue please call our office during business hours so we can assist.

We do recommend that you confirm ALL of your numbers prior to making your booking to avoid dissapointment and/or additional fees.

Can I buy tickets or extra tickets at the door on the day of the concert?

No. Tickets are NOT available at the door.

Please pre purchase your tickets online or through our office. If the session is not sold out, tickets will be available right up until the concert starting time.

Can I come into your office to purchase my tickets?

Unfortunately we can not accept orders at our office, orders need to be placed over the phone or online.

Who has to purchase a ticket?

Everyone needs a ticket including adults and children.  Infants under 12mths are free at the time of the concert and do not require a ticket.

How do I buy tickets through Kids Promotions?

If Kids Promotions are selling the tickets you can book over the phone or online.

Click WHATS ON and select the show you wish to see for more information including selling info, address details and other important information.

What if Kids Promotions are not selling the tickets. How do I purchase them?

When we advertise a show we will list all the tour dates in our WHATS ON page. Select the show you would like to book for and in the BOOKINGS page it will list all the dates & places the show will be on. Select the venue you would like to go to and all the booking information will be provided.

Some venues sell the tickets exclusively, so check the information pertaining to each venue as different booking fees will apply, especially for online bookings.

What does Kids Promotions $6.60 processing fee cover?

Kids Promotions has a $6.60 processing fee that is charged per booking not per ticket for both phone & online bookings. This fee covers administration and postage of your booking.