1. About our Privacy Policy
Kids Promotions Pty Ltd (“we”, “us” or “our”) recognises the importance of privacy and is committed to protecting the privacy of individuals by handling their personal information responsibly. We handle personal information about individuals for purposes relating to our functions and activities involving selling tickets, merchandise and gift vouchers as agent for venues, promoters and other persons responsible for organising childrens’ events and activities.
Our Privacy Policy outlines how we handle personal information about individuals for purposes relating to our functions and activities in an open and transparent manner. Personal information includes any information about an identified individual or an individual who is reasonably identifiable.
By providing us with your personal information you consent to us handling it in accordance with our Privacy Policy. If you provide us with any personal information about another individual then we rely upon you to inform that individual of the details contained in our Privacy Policy.
2. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes relating to our functions and activities. For example, we may collect, hold, use or disclose your personal information for one or more of the following purposes:
• your purchase of any tickets, merchandise or gift vouchers for any childrens’ events or activities
• your attendance at or participation in any childrens’ events or activities
• managing our customer relationship with you
• providing you with information about childrens’ events and activities
• evaluating or improving our services for the sale of tickets, merchandise and gift vouchers for childrens’ events and activities
• marketing or promoting childrens’ events and activities
• carrying out our functions and activities
• complying with our legal or regulatory obligations
3. What kinds of personal information we collect
The kinds of personal information about you that we may collect and hold include:
• your personal details including your name, date of birth, postal address, email address and telephone number
• your membership details including your username and password for your membership with us
• your purchase details for your purchase of any tickets, merchandise or gift vouchers for any childrens’ events or activities
We do not retain your credit card details when you purchase any tickets, merchandise or gift vouchers for any childrens’ events or activities.
We will not collect any sensitive information about you without your consent unless we are required or authorised by law to collect the information. Sensitive information includes information about your health.
If we are not provided with the personal information about you which we request then you may not be able to purchase any tickets, merchandise or gift vouchers for any childrens’ events or activities.
4. What kinds of website visitor information we collect
We may use cookies or similar technologies to collect information about your visits to our website www.kidspromotions.com.au (“Website”). A cookie is a small text file which is stored on your computer or device by your web browser when you visit our Website to enable your visits to be recognised.
The kinds of information that we may collect and hold about your visits to our Website include your IP address, domain name, locality, operating system, browser type, referring website, search terms, pages and links accessed, and visit date and time. We may use this information for the purpose of maintaining and improving our Website and enhancing your experience browsing our Website.
If you do not wish us to use cookies to collect information about your visits to our Website then you may set your browser to disable cookies but some parts of our Website may not function properly if cookies are disabled.
5. How we collect personal information
We usually collect personal information directly from you in person or when you communicate with us by telephone, email, online chat, online form, social media, standard form, letter, facsimile or other means. For example, we may collect your personal information directly from you when:
• you purchase any tickets, merchandise or gift vouchers for any childrens’ events or activities
• you attend or participate in any childrens’ events or activities
• you request us to provide you with information about any childrens’ events or activities
• you complete a survey or provide feedback in respect of your purchase of any tickets, merchandise or gift vouchers for any childrens’ events or activities
• you subscribe to receive news or other information about childrens’ events or activities
• you enter our competitions or promotions
We may also collect your personal information from a third party for the purpose of carrying out our functions and activities. For example, we may collect your personal information from:
• your authorised representatives in connection with your purchase of any tickets, merchandise or gift vouchers for any childrens’ events or activities
• venues, promoters and other persons responsible for organising childrens’ events and activities for which you have purchased any tickets, merchandise or gift vouchers
• our service providers that assist us to carry out our functions and activities including our information technology providers
6. When you will have the option of not identifying yourself
We will give you the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter except where it is impracticable or unlawful for us to do so. For example, you may not need to identify yourself when you request that we provide you with general information about any childrens’ events or activities.
7. How we disclose personal information
We disclose personal information to third parties for the purpose of carrying out our functions and activities. For example, we may disclose your personal information to:
• your authorised representatives in connection with your purchase of any tickets, merchandise or gift vouchers for any childrens’ events or activities
• venues, promoters or other persons responsible for organising childrens’ events or activities for which you have purchased any tickets, merchandise or gift vouchers
• our service providers that assist us to carry out our functions and activities including our information technology providers, printing and mailing providers, and sales and marketing providers
• our related companies, agents, partners, affiliates and other trusted entities that assist us to carry out our functions and activities
• government departments and agencies in connection with carrying out our functions and activities
• our professional advisers including accountants, auditors and lawyers
• a purchaser of all or part of our business which handles your personal information
• a body to which are transferred all or some of our functions that involve the handling of your personal information
The third parties to which we may disclose your personal information may be located in Australia or other countries. We will not disclose your personal information to any third parties for any other purpose without your consent except where required or authorised by law.
8. How we use personal information for direct marketing
We may use your personal information to provide you with news or other information about childrens’ events and activities that may be of interest to you. In each such communication we will describe how you may at any time request not to receive any further such communications from us. We will give effect to your request not to receive any further such communications from us as soon as practicable. If you have provided us with more than one address then you will need to make a separate request not to receive such communications from us for each address.
9. How we hold and protect personal information
We hold personal information that we collect in a secure database. We protect personal information which we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure using both physical and electronic security measures which include secure premises, physical access restrictions, password access, anti-virus software, data encryption, intrusion detection systems and firewalls.
10. How to access and correct your personal information
You may request access to, and correction of, any of your personal information which we hold. You should promptly notify us if you become aware that any of your personal information which we hold is inaccurate or out-of-date.
If you wish to access or correct any of your personal information which we hold, please contact our Privacy Officer using the contact details below. You will be required to verify your identity before you will be permitted to access or correct any of your personal information which we hold.
11. How to make an enquiry or complaint
If you have an enquiry or complaint about our handling of your personal information, please contact our Privacy Officer using the contact details below. A complaint about our handling of your personal information should be made in writing to our Privacy Officer setting out details of your complaint. Our Privacy Officer is responsible for dealing with all enquiries and complaints about our handling of personal information.
12. How we update our Privacy Policy
We may update our Privacy Policy from time to time to take into account changes to our information handling practices by publishing an updated version of our Privacy Policy on our Website. You should regularly review the most recent version of our Privacy Policy available on our Website.
13. How to contact us
You may contact our Privacy Officer using the contact details below:
Privacy Officer
Kids Promotion
Phone: 03 9739 6300
Email: admin@kidspromotions.com.au
Address: 33 Chris Drive, Lilydale, Victoria 3140
This Privacy Policy is effective as of 5 February 2019
0